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FAQ

Frequently asked questions

PRODUCT

WHAT EXACTLY ARE YOU SELLING?
Fresh flower bouquets, dried natural flower bouquets, personalized arrangements, floral arrangements, bridal bouquets, floral accessories with fresh or dried natural flowers. In the store we also sell flowers per steam (depending on availability), some plants and glass jars for floral arrangements.
CAN I CHOOSE THE FLOWERS TO COMPOSE THE BOUQUET?
In the bouquets by size with fixed value no. However, depending on availability and time, we create customizable bouquets with different values. If you want a personalized bouquet or arrangement and you can’t find it in our store, send us an email and we will respond as soon as possible.
CAN I CUSTOMIZE THE BOUQUET?
Bouquets by size with fixed value you do not. However, depending on availability and time, we create customizable bouquets with different values. If you want a personalized bouquet or arrangement and you can’t find it in our store, send us an email and we will answer you as soon as possible.
CAN YOU SEND ME A PHOTO OF THE BOUQUET TO BE DELIVERED?
It is not possible. We are very sorry, but our volume of orders and the associated logistics prioritizes the quality of the arrangements, maintaining the freshness of the flowers and the speed of deliveries for an affordable prices, so we are unable to have this (one more) step in the service. However you can see our social networks, there we publish almost every day the bouquets by size that we have done 🙂
CAN YOU SEND ME A PHOTO OF THE AVALIABLE FLOWERS?
It is not possible. We are very sorry, but our volume of orders and the associated logistics prioritizes the quality of the arrangements, maintaining the freshness of the flowers and the speed of deliveries for an affordable prices, so we are unable to have this (one more) step in the service. However you can see our social networks, there we publish almost by daily basis the bouquets by size that we have done 🙂.
ARE THE BOUQUETS SENT IN THE SAME WAY AS THE STORE IMAGES?
No. Our bouquets change every day, as we choose the best and freshest flowers almost daily, according to the season and the offer of our local suppliers. However, our relaxed and country style is always unmistakable. You can see our social networks, there we publish the bouquets almost daily by size that we have done 🙂.
I HAVE ALLERGY TO SOME FLOWERS, CAN I MAKE A PERSONALIZED ORDER?
Yes, tell us in the comments of your order or via e-mail which flowers and / or greens you are allergic to and we will have all due attention.
HOW LONG DO THE FLOWERS LAST?
On average 5 to 7 days. However our customers say that some varieties are beautiful for up to 15 days 🙂.
DO YOU SELL ARTIFICIAL OR PRESERVED FLOWERS?
No, we only sell natural, fresh or dired flowers.
DO YOU SELL FLOWERS AND / OR GREEN BY UNIT?
No, we sell the bouquets (by size or custom) and we sell flowers at the store (depending on availability).
DO YOU SELL PLANTS AND / OR POTS?
On demand yes. In store we usually have some indoor plants for sale.
DO THE CROWN OF FUNERAL?
No. For these occasions we suggest an XL bouquet of fresh flowers in light, neutral tones. You can make this special request via email.
CAN YOU MAKE FLOWER CROWNS / HAIR COMBS?
Yes, and we are experts at that. We make headbands, bands, crowns, combs, headdresses. With dried natural flowers or fresh flowers. Send us your request via email with date and reference images of what you want.
DO YOU ARRANGE FOR WEDDINGS?
Yes, and we love it! We make everything from personal items such as the bride’s bouquet, headdress, lapel, to reception arrangements, Cocktail, Ceremony. See our Weddings section and send us your budget request 🙂
DO YOU SELL BALLOONS, TEDDIES, CHOCOLATES AND / OR DRINKS AS WINES WITH THE BOUQUETS?
No, we only sell bouquets of flowers, at most the glass jars for the flowers themselves 🙂
HOW SHOULD I TAKE CARE OF MY FLOWERS?
Change the water of the flowers every 2 days, keep the jar clean, cut about 1cm from the flower feet at each water change. Keep the arrangement away from the sun and sources of heat and cold. Remove the flowers that are falling apart so that the others remain healthy for a longer time. Talk and praise the flowers, believe me, it works 🙂

DELIVERY

WHICH ZONES OF THE COUNTRY DO YOU DELIVER TO?
In Lisbon, Greater Lisbon (Sintra line, Cascais line, Loures, Vila Franca de Xira) and Margem Sul.
ARE THERE DELIVERIES OUT LISBON?
Yes, Greater Lisbon (Sintra line, Cascais line, Loures, Vila Franca de Xira) and Margem Sul.
DO YOU MAKE DELIVERIES BY BICYCLE?
Yes, in the city of Lisbon. Bike dliveries cost 3€ and are made from Monday to Friday, from 9:30 am to 5:30 pm, with no scheduled time.
IS IT POSSIBLE TO HAVE THE BIKE VISIBLE TO THE RECIPIENT AT THE TIME OF DELIVERY?
Not always. The bicycle is our means of transport, sometimes we cannot guarantee that there is this “scenic” effect, however beautiful and poetic it may be.
IS IT POSSIBLE TO SCHEDULE A DELIVERY?
It is possible to book a 2 hour range for deliveries via courier, which value varies from 7 € to 14 € (depending on the day and shipping address).
IS IT POSSIBLE TO RECEIVE A NOTIFICATION THAT THE ORDER HAS BEEN DELIVERED?
Yes, in the delivery via courier form, which values varies from 7 € to 14 € (depending on day and delivery address).
IS IT POSSIBLE TO FOLLOW MY ORDER DELIVERY ONLINE?
Yes, in the delivery mode via courier which value varies from 7 € to 14 € (depending on the day and delivery address), you will receive a link to follow your order.
WHAT DO I DO IF MY ORDER HAS BEEN DELIVERED TO THE INCORRECT ADDRESS AND / OR RECIPIENT?
Contact us by phone or email.

PURCHASE

IS THERE A PHYSICAL STORE?
Yes, we have our Pop-Up Store and “Factory” Store, see addresses in the page footer.
DO YOU HAVE WORKSHOPS?
Yes, to find out more about upcoming workshops (floral arrangements, wreath, etc) follow us on social media or subscribe to our newsletter (Home Page).
CAN I BUY WITHOUT BEING REGISTERED IN THE PAGE?
No, you really need to register. The first time it costs to fill in the data, but for later purchases it is very practical.
WHICH PAYMENT METHODS ARE ACCEPTED?
ATM reference, MBWay, ATM cards and PayPal.
I LIVE OUT OF PORTUGAL, CAN I PAY BY CREDIT CARD AND / OR PAYPAL?
Yes, you can find these payment options at the checkout procedure.
I HAVE A DISCOUNT COUPON, HOW AND WHERE CAN I USE IT?
Enter the coupon code at checkout in our online store.
WHAT DO I DO IF THE BOUQUET HAS ARRIVED WITH A BROKEN FLOWER, WALL, OR DAMAGED PACKAGE?
Contact us by phone or email.
WHAT DO I DO IF MY ORDER HAS NOT BEEN CONFIRMED?
Please note that our operation is associated with the opening hours of our stores. If you have placed your order on business day and time and have not received confirmation, please contact us via phone. During holiday periods (Mother’s Day, Valentine’s Day), it may take longer to process orders and / or be sold out. In this case, be aware of the message we will send to your email.
WHAT DO I DO IF I RECEIVE AN EMAIL SAYING THAT THEY HAVE HIGH DEMAND FOR MY ORDER?
Wait for our contact via email, we will respond as soon as possible, with the availability we have for delivery.
WHAT IS THE MINIMUM TIME IN ADVANCE I COULD MAKE MY ORDER?
We required a minimum of 12 hours. In a holiday, it is recommended to do it a few days in advance.
HOW CAN I KNOW MY ORDER IS CONFIRMED?
You will receive the order confirmation after following the payment instructions on the website until the end. Or if you are placing an order outside the website, you must send proof of payment by mail and wait for our confirmation.
HOW LONG BEFORE I SHOULD SEND THE PROOF OF PAYMENT?v
As soon as possible after receiving the payment instructions and no later than 8:00 am of the delivery day. These deadlines can be changed on the eve of holidays.
CAN I MAKE MY ORDER THROUGH INSTAGRAM, FACEBOOK AND / OR WHATSAPP?
No, you can preferably do it by website, by email or phone.