If you have any questions about these Terms, Get in touch with us.
Last updated: May 11, 2020
These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with the website https://saudadeflores.com (“Service” or “Site”) operated by Saudade Flores (“we”, or “our”).
Saudade Flores Frescas is a Portuguese company operating under Tax Identification Number 285079719, owned by Ana Carolina Pereira Rocha – Sole Proprietor, based at Rua Poias de São Bento, 127, Lisbon, and owner of the Saudade Flores brand, protected by [relevant legislation/regulation]. National Institute of Industrial Property and from the website saudadeflores.com, hosted on PTISP.
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to any part of the terms, then you may not access the Service.
Saudade Flores reserves the right to:
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to provide certain information relevant to your purchase, including, without limitation, your credit card number, your card's expiry date and security code, your billing address and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card or other payment method(s) in connection with any purchase; and that (ii) the information you provide to us is true, accurate and complete.
By submitting this information, you grant us the right to provide the information to third parties for the purpose of facilitating the completion of purchases.
The buyer has the right to:
This policy outlines the procedures adopted by Saudade Flores regarding the exchange and return of purchased flowers, as well as refunds and other procedures applicable to the Site.
The customer should be aware that the purpose of the Site is to facilitate their daily life, enabling the delivery of flowers anytime, anywhere without the hassle of leaving their home and with the possibility of a surprise factor, considering that it invariably involves perishable and delicate items (perishable products are considered to be those that, by their nature, deteriorate within a few days (such as plants, fruits, flowers, etc.)), and their state of preservation can directly influence the outcome of the floral arrangement. The way the service is organized aims to meet the customer's immediate needs, and the customer can schedule deliveries in advance, which eliminates the need for and possibility of major disruptions on days with a higher volume of requests (holiday seasons).
Saudade Flores always strives to guarantee the highest quality flowers for any occasion. Our deliveries are carried out properly to keep the flowers fresh and well-preserved until they reach their destination.
Purchasing products through this Site implies full and unrestricted acceptance of all terms and conditions set forth in this Returns and Refunds Policy.
In the case of an exchange/return due to a product not matching the order or delivery made twenty-four hours after the valid delivery time, the procedure will be as follows:
In either case, the complaint will be analyzed by Saudade Flores, and if it is found that the problem alleged by the customer did not occur or that any of the conditions established in this policy were not observed, the product will be reshipped to the customer in the same condition, or kept at our facilities (see contact details) for 72 hours so that the customer can pick it up.
For purchases made through the Site, product exchanges or returns may be made in the following cases:
If, upon delivery, it is found that the flowers are damaged, the customer must refuse to accept them and report the problem to Saudade Flores' Customer Support Service (hereinafter SAC) via the email address or telephone numbers provided.
If the customer does not notice the problem at the time of delivery and receives merchandise damaged in transit or different from the order, they must contact Customer Service as soon as possible, within 24 (twenty-four) consecutive hours from the time of delivery.
In the case of an exchange/return due to delivery made twenty-four hours after the valid delivery time, the procedure will be as follows:
IMPORTANT: If the above deadlines are not observed, the exchange will not be accepted.
In cases where a refund of the amount paid by the customer is justified, as established in this policy, it will be made according to the payment method used by the customer at the time of purchase.
If the customer wishes, in either case a coupon code with the refund amount can be generated and sent so that the customer can request an item of similar value of their choice on our website.
We are constantly updating our product and service offerings on the Service. Products or services available on our Service may be incorrectly rated, incorrectly described, or unavailable, and there may be delays in updating information on the Service and in our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and correct errors, inaccuracies, or omissions at any time without prior notice.
Any contests, sweepstakes, or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules separate from these Terms. If you participate in any promotion, please review the applicable rules as well as our Privacy Policy. If the rules for a promotion conflict with these Terms, the promotion rules will apply.
Our service allows you to post, link, store, share and make available certain information, text, graphics, videos or other materials (“Content”). You are responsible for the Content you post on the Service, including its legality, reliability and appropriateness.
By posting Content on the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain all rights to any Content you submit, post, or display on or through the Service, and you are responsible for protecting those rights. You agree that this license includes the right to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
You represent and warrant that: (i) the Content is yours (your property) or you have the right to use it and to grant us the rights and license as set forth in these Terms, and (ii) the posting of your content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
When creating an account with us, you must provide accurate, complete, and up-to-date information at all times. Failure to do so constitutes a violation of the Terms, which may result in the immediate termination of your account on our Service.
You are responsible for protecting the password you use to access the Service and for any activities or actions under your password, whether your password is with our Service or with a third-party service.
You agree not to disclose your password to third parties. You must notify us immediately upon becoming aware of any security breach or unauthorized use of your account.
You may not use as a username the name of another person or entity or one that is not legally available for use, a name or trademark that is subject to any rights of another person or entity other than yourself without proper authorization, or a name that is offensive, vulgar, or obscene.
The app Saudade Flores It performs the technical integration between the Saudade Flores website and Google services for the exclusive purposes of analyzing, managing, and optimizing advertising campaigns.
Data Collection and Use: The app requests restricted and limited access to Google Ads performance and configuration data. We do not collect, share, sell, or store personally identifiable user data from this integration.
Retention and Protection: Any credentials or access tokens are kept strictly confidential and used only for automated authentication by our internal management.
The Service and its original content (excluding User-provided Content), features and functionality are and will remain the exclusive property of Saudade Flores and its licensors. The Service is protected by copyright, trademark and other laws of Portugal and other countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Saudade Flores.
Our Service may contain hyperlinks to third-party websites or services that are not owned or controlled by Saudade Flores.
Saudade Flores does not control and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You also acknowledge and agree that Saudade Flores shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any such websites or services.
We recommend that you read the terms and conditions and privacy policies of any third-party websites or services you visit.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you violate the Terms.
Upon termination, your right to use the Service will cease immediately. If you wish to close your account, you can simply stop using the Service.
Under no circumstances will Saudade Flores, nor its administrators, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including, without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to, use of, or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access to, use of, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been advised of the possibility of such damages, and even if a remedy set forth herein has failed of its essential purpose.
Your use of the Service is at your own risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
Saudade Flores, its subsidiaries, affiliates, and licensors do not guarantee that a) the Service will function uninterrupted, securely, or be available at any specific time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your needs.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice before any new terms take effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after these revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, Get in touch with us.